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Creative Shop Talk with Wendy Batten

Nov 22, 2021

You have lots of customers coming in the door this season - how are you making sure you wow and delight them so that they can't help but smile when they leave and become superfans?

If you've listened to my podcast for a while, you know that we talk a lot about the 5 parts of retail marketing, the framework I call Foot Traffic Made Simple.

We can keep our marketing unique, but there are 5 things we all need to do to keep that marketing engine humming along.

Attract. Engage. Nurture. Serve. Wow and Delight. It works.

Let's talk about WOW and DELIGHT. It's what really sets us apart from those big-box competitors.

We value our customers, without them we have no business. So with every customer that walks in the door - let's make sure we are wowing and delighting each of them.

Here are 4 tips to help you wow and delight your customers this holiday season and get them coming back in January.

Full show notes at