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Creative Shop Talk with Wendy Batten

Apr 27, 2026

 With host retail coach Wendy Batten

 

https://wendybatten.com/podcast-intro/

 

Episode Overview

I’m hearing from so many shop owners right now about the sheer volume of donation requests coming through their doors and inboxes. Silent auctions, raffles, sponsorships, gift cards: it can feel constant. For many of us,...


Apr 20, 2026

 With host retail coach Wendy Batten

 

https://wendybatten.com/podcast-intro/

 

Episode Overview

In this episode, I’m reframing what customer loyalty really means for independent retailers. Rather than focusing on loyalty programs or post-purchase follow-up, I’ll explain how customer loyalty is formed long before a...


Apr 13, 2026

With host retail coach Wendy Batten

 

https://wendybatten.com/podcast-intro/

 

Episode Overview

In this episode, we’re continuing our series on building an exceptional reputation in our retail businesses by looking at hospitality through a leadership lens. I’m joined by Stephanie Miller Vincent, founder of


Apr 6, 2026

With host retail coach Wendy Batten

 

https://wendybatten.com/podcast-intro/

 

Episode Overview

In this first episode of a three-part series, I’m talking about what it really means to create an exceptional brand in today’s retail environment. I’m sharing what I’m seeing in shops right now and why being...