Apr 27, 2026
With host retail coach Wendy Batten
https://wendybatten.com/podcast-intro/
Episode Overview
I’m hearing from so many shop owners right now about the sheer volume of donation requests coming through their doors and inboxes. Silent auctions, raffles, sponsorships, gift cards: it can feel constant. For many of us,...
Apr 20, 2026
With host retail coach Wendy Batten
https://wendybatten.com/podcast-intro/
Episode Overview
In this episode, I’m reframing what customer loyalty really means for independent retailers. Rather than focusing on loyalty programs or post-purchase follow-up, I’ll explain how customer loyalty is formed long before a...
Apr 13, 2026
With host retail coach Wendy Batten
https://wendybatten.com/podcast-intro/
Episode Overview
In this episode, we’re continuing our series on building an exceptional reputation in our retail businesses by looking at hospitality through a leadership lens. I’m joined by Stephanie Miller Vincent, founder of
Apr 6, 2026
With host retail coach Wendy Batten
https://wendybatten.com/podcast-intro/
Episode Overview
In this first episode of a three-part series, I’m talking about what it really means to create an exceptional brand in today’s retail environment. I’m sharing what I’m seeing in shops right now and why being...