May 11, 2026
With host retail coach Wendy Batten
https://wendybatten.com/podcast-intro/
Episode Overview
Struggling shop owners aren’t struggling because they need more tools. Perhaps they are struggling because they’ve moved away from what actually matters for success in retail.
In this conversation, I sit down with Chris...
May 4, 2026
With host retail coach Wendy Batten
https://wendybatten.com/podcast-intro/
Episode Overview
What if spring cleaning your business had nothing to do with your shelves and everything to do with what’s going on in your head? Let me explain.
In this episode, I’m talking about spring cleaning your retail business,...
Apr 27, 2026
With host retail coach Wendy Batten
https://wendybatten.com/podcast-intro/
Episode Overview
I’m hearing from so many shop owners right now about the sheer volume of donation requests coming through their doors and inboxes. Silent auctions, raffles, sponsorships, gift cards: it can feel constant. For many of us,...
Apr 20, 2026
With host retail coach Wendy Batten
https://wendybatten.com/podcast-intro/
Episode Overview
In this episode, I’m reframing what customer loyalty really means for independent retailers. Rather than focusing on loyalty programs or post-purchase follow-up, I’ll explain how customer loyalty is formed long before a...
Apr 13, 2026
With host retail coach Wendy Batten
https://wendybatten.com/podcast-intro/
Episode Overview
In this episode, we’re continuing our series on building an exceptional reputation in our retail businesses by looking at hospitality through a leadership lens. I’m joined by Stephanie Miller Vincent, founder of