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Creative Shop Talk with Wendy Batten

Apr 3, 2023

Show Notes:

Hard conversations can feel awkward. You like your retail staff, but you have to bring up some things that are not going right and need attention. Maybe you “let it go” and grit your teeth. In today's episode, we're going to discuss a topic that many of my clients face and some tips you can use to make these conversations easier: how to have difficult conversations with good staff.

Here are some key takeaways from this episode:

  • It's essential to have policies and procedures in place, even if you have a small team. This will help you maintain a healthy work environment and avoid any misunderstandings. Do 

  • To start a difficult conversation, use these three sentences: 1) "Here's what I would like you to stop doing," 2) "Here's what I would like you to start doing," and 3) "Here's what I would like you to keep doing."

  • When addressing the issue, be specific, and clear, and provide examples. Offer solutions and reinforce positive behaviors.

  • If you're struggling to find the right words or approach, seek guidance from a coach or mentor.

“You have to keep the ship upright. We have to keep things moving smoothly, and you deserve to have a business being run the way you want to run it. Your vision matters.” - Wendy Batten

Remember that as a leader, you set the culture, and it's your responsibility to ensure that your team members are meeting the standards you've established. Difficult conversations may be uncomfortable, but they're necessary for the success of your business.

Listen to the full episode for more details. Let’s keep your retail shop a happy place for both you and your staff. 

"In the middle of every difficulty lies opportunity." - Albert Einstein


If you are ready to level up your retail business join the Retailer’s Inner Circle or reach connect with Wendy for one on one coaching here


Resources Mentioned:

Retailer’s Inner Circle

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Episode 78: Retailer Success Stories: Learning to Level Up with Amy Hart


Full show notes here