Sep 26, 2022
Little things matter in the big
We talk about the customer
experience a lot around here. That’s because we want their
experience to be perfect, right? We want them to have that
intangible feeling when they think about your shop. Here are ten
ways easy ways to level up your business without having to revamp
your entire strategy.
- A Clean
Shop - Observe all the
nooks and crannies.
Chaos -Behind the counter
etc. Keep organized and get rid of the chaos.
Ease - Make it excellent,
efficient, and fast.
Signage - It needs
to be correct, legible, helpful, and obvious. Includes price tags
as well! Clear is
Atmosphere - Don’t forget
the sounds and smells of your shop!
Appearance - An apron, a
t-shirt. Have policies around this topic.
- Merchandising for ease and flow.
Make sure it works for your customers.
- Be the
CEO - Take the time to
Service - Be
generous, attentive, and have a genuine mindset about service. It’s
part of your business culture.
Upkeep - Could be the
flooring, the lighting, new equipment, staff uniforms, your POS
system. If anything is outdated, slow, or in need of repair, it’s
time to upgrade and enhance.
All of these are small but
mighty shifts toward building an excellent
Full show notes here