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Creative Shop Talk with Wendy Batten

May 2, 2022

It happens to everyone.  Let’s say one morning you’re going through your normal routine and BAM - out of nowhere you receive a negative review. It’s crushing. It feels unfair. Unjust. A personal attack on you.   It’s going to happen at some point. In this episode, I want to walk you through how to take care of it and what to do when you get a bad review.  

  1. Answer Every Review - Now is not the time to panic. It may feel truly threatening to your reputation, but now is the time to put your CEO hat on and respond respectfully. 
  2. Take the High Road - Kill them with kindness. Offer to resolve the problem and take your time in responding so you can be responsive, not reactive.
  3. Look at the Big Picture - What can you learn from this?
  4. Be Proactive - Ask your loyal customers for reviews on a regular basis.
  One bad review is not going to ruin your business. Just make sure you are prepared when they happen. 

Full show notes at