May 2, 2022
It happens to everyone. Let’s say one morning you’re going through your normal routine and BAM - out of nowhere you receive a negative review. It’s crushing. It feels unfair. Unjust. A personal attack on you. It’s going to happen at some point. In this episode, I want to walk you through how to take care of it and what to do when you get a bad review.
- Answer Every Review - Now is not the time to panic. It may feel truly threatening to your reputation, but now is the time to put your CEO hat on and respond respectfully.
- Take the High Road - Kill them with kindness. Offer to resolve the problem and take your time in responding so you can be responsive, not reactive.
- Look at the Big Picture - What can you learn from this?
- Be Proactive - Ask your loyal customers for reviews on a regular basis.
Full show notes at