May 2, 2022
It happens to
everyone. Let’s say
one morning you’re going through your normal routine and
BAM - out of
nowhere you receive a negative review. It’s crushing. It feels
unfair. Unjust. A personal attack on you.
It’s going to happen at some point.
In this episode, I want to walk you through how to take care of it
and what to do when you get a bad review.
One bad review is not going
to ruin your business. Just make sure you are prepared when they
- Answer Every
Review - Now is
not the time to panic. It may feel truly
threatening to your reputation, but now is the time to put your CEO
hat on and respond respectfully.
- Take the High
Road - Kill them with
kindness. Offer to resolve the problem and take your time in
responding so you can be responsive, not reactive.
- Look at the
Big Picture - What can you
learn from this?
Proactive - Ask your loyal
customers for reviews on a regular basis.
Full show notes at